Kayla Ross is a Senior Consultant in Deloitte Strategy & Operations Consulting. Kayla works with private companies and mid-market organizations to develop winning strategies and operational improvement plans that create long-lasting impact. Kayla’s experience is in strategic planning, organizational transformation, market assessments and market entry strategy, governance models, and customer experience strategy. Previous to Deloitte, Kayla was a Client & Strategy Lead for 5 years at a social impact consulting and marketing firm, Public Inc. Kayla holds a dual degree in Honours Business Administration from Ivey Business School and Psychology from McGill University.