Operations is concerned with everything related to making a product or providing a service. It includes an understanding of the design and implementation of model-based systems for planning, controlling, and improving operations and the use of analytical aids for managerial decision-making in such areas as new technology, management of scarce resources, productivity, quality assurance, and workforce management. Operations concepts are equally applicable to the service sector.
Recent Publications
Huang, W.; Nguyen, J. N.; Tseng, C-L.; Chen, W.; Kirshner, S. N., (Forthcoming), "Pride or Guilt? Impacts of Consumers’ Socially Influenced Recycling Behaviors on Closed-Loop Supply Chains", Manufacturing & Service Operations Management
Barrett, D.; Sibalija, J.; Kim, R. B., 2024, "Patients’ Experiences of a Precision Medicine Clinic", Journal of Patient Experience, June 11
Ata, B.; Lee, D.; Tongarlak, M. T., (Forthcoming), "A diffusion model of dynamic participant inflow management", Queueing Systems