Mary Crossan

Mary Crossan is a Professor of Strategic Leadership at the Ivey Business School and was awarded Western University’s highest honour – Distinguished University Professor – for sustained excellence in teaching, research, and service over a substantial career at Western. Prior to joining Ivey, Mary worked for such organizations as Bell Canada, the RCMP, Finance Canada, and the Canadian Centre for Justice Statistics.

Mary’s research focuses on organizational learning and strategic renewal, leader character and improvisation, and has been widely published. She is an author of Developing Leadership Character, the Strategic Analysis and Action textbook, and has been acknowledged as one of the top case-writers in the world – her Starbucks case has sold over 100,000 copies worldwide.

Mary’s research, case-writing, and consulting have provided her broad exposure to top organizations around the world, including HSBC, Mattel Asia, Bank of Montreal, TD Bank Financial Group, CIBC, Sun Life, Manulife, several public sector organizations, and an NHL team.